Accessories and Variations:

Accessories can be different from the shown accessories in terms of color, size and quantity due to various reasons outside of our control. You can return and outfit within 14 days but accessories being different or less or more etc are not counted as fault.

Cancellations and Changes to an order:

We are unable to cancel or change an order once an order is placed. This is because we only advertise the stock which is available in our premises and as soon as an order is placed, the process to complete an order begins right away. However you are welcome to return any unused items within 14 days in accordance with our standard returns policy.

Returns Period:

We accept returns within 14 days of the item being delivered. If it has been more than 14 days then unfortunately the item(s) cannot be returned. You do not have to post it yourself and any friend/family member can post it on your behalf. A lot of delivery companies including Royal Mail also offer home collections. Order must be returned by post ONLY


We do not offer compensation for inconvenience caused, missed events, or dissatisfaction. This policy is subject to change at any time without notice.

How to return:
    • Please follow the returns link in your acccount or send us an email and we will provide you complete instructions on how to return your purchase.

    Exchange for Online Orders:

    Unfortunately we no longer offer an exchange. You can return the item and place a fresh order for your exchange.

    Washing Instructions:

    Due to ever evolving of the fabric composition and the detergents in the market, we do not recommend washing any of our garments at home. All of our garments are dry clean only. This is due to the different fabrics used by the brands, multiple washing types and multiple washing detergents which are out of our control. If you decide to wash a garment, you do so at your own risk. We will not be able to accept returns for garments that have been washed.

    Damaged Outfits:

    Although every care is taken while dispatching an order, occasionally outfits get damaged in the post. In the unlikely event of an order received in damaged condition, please contact us immediately and do not use the garment. We will provide a prepaid Royal Mail return label (which you will have to print yourself) and take it to a post office. Unfortunately we do not offer courier collections from your home.

    Items must be returned unused, in original and saleable condition. It is your responsibility to inspect the item for any damages before wearing or using it. If you decide to use the item because you did not have any other option then unfortunately we will not be able to accept it for a rerun even if it was faulty. If you notice any damage after wearing the dress, we are unfortunately unable to accept the return. However, we will offer you free repairs on a back-to-base basis. If an item is damaged beyond repair, we will explain this to you. If an item is damaged through misuse or negligence then unfortunately we will not be able to offer a return or repairs.

    We have a zero-tolerance policy for abusive behavior towards our staff.

    We understand that customers may become frustrated or angry at times, but we will not tolerate any form of abuse, including threats, insults, or physical violence. If you are unable to behave in a respectful and professional manner, we will refuse to serve you.